Shipping and Delivery Policy

Effective Date: 26/03/2025

At SleepQuick.co.uk, we aim to deliver your orders quickly and efficiently. Please read our shipping and delivery policy to understand our process.

1. Shipping Locations

We currently ship across the United Kingdom. For international shipping inquiries, please contact us at [Your Email] before placing an order.

2. Processing Time

Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your order is successfully placed.

3. Estimated Delivery Time

Standard Delivery: 3-5 business days
Express Delivery: 1-2 business days (additional charges may apply)
Delivery times may vary based on your location and external factors such as weather conditions or courier delays.

4. Shipping Charges

Standard Shipping: Free for orders above £[X], otherwise a flat fee of £[X] applies.
Express Shipping: Additional charges will apply (calculated at checkout).
You can view the final shipping cost before completing your purchase.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS.
You can track your order through our courier partner’s website.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated time, please contact us at [Your Email] with your order number.
We will work with our courier partners to resolve the issue as quickly as possible.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 48 hours of delivery with clear photos of the product and packaging.
We will arrange a replacement or refund as per our Return Policy.

8. Change of Address

If you need to change the shipping address after placing an order, please contact us immediately.
Once the order is dispatched, we cannot change the address.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us